Privacy Policy

Livalya LLC (“Livalya,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from Livalya.com (the “Site”), communicate with us, sign up for email or text message communications, or otherwise use our services.

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By using our Site or providing information to us, you acknowledge the practices described in this Privacy Policy.

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 1. INFORMATION WE COLLECT

 

Depending on how you interact with Livalya, we may collect information including:

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•  Your name;

•  Email address;

•  Telephone or mobile   phone number;

•  Billing and shipping address;

•  Order and transaction information;

•  Product preferences and shopping activity;

• Information about items placed in your shopping cart;

• Communications you send to us;

•  Device, browser, IP address, and website usage information;

•  Cookie and similar technology information; and

•  Marketing preferences, including email and text message opt-in and opt-out information.

 

Payment information may be processed by our payment service providers. Livalya may not directly store complete payment-card information when transactions are processed through third-party payment processors.

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 2. HOW WE COLLECT INFORMATION

 

We may collect personal information directly from you when you:

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•  Make a purchase;

•  Create an account or provide information through the Site;

•  Subscribe to our email or text message communications;

•  Contact us;

•  Participate in a promotion, event, survey, or other Livalya activity; or

•  Otherwise voluntarily provide information to us.

 

We may also automatically collect certain information when you use our Site through cookies, pixels, plugins, analytics technologies, and similar tools.

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3. HOW WE USE YOUR INFORMATION

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We may use the information we collect to:

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•  Process and fulfill orders;

•  Arrange shipping, returns, exchanges, and customer service;

•  Communicate with you about your purchases;

•  Maintain and improve our Site and services;

•  Personalize your shopping experience;

•  Understand how customers interact with Livalya;

•  Detect and help prevent fraud or misuse;

•  Maintain the security of our Site;

•  Send marketing communications where permitted and in accordance with your preferences;

•  Send text message communications when you have opted in to receive them;

•  Send shopping-cart reminders, where applicable and permitted; and

•  Comply with applicable legal, regulatory, tax, and accounting obligations.

 

 4. TEXT MESSAGE MARKETING

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If you choose to opt in to Livalya's text messaging program, we may use the mobile telephone number you provide to send you text messages relating to Livalya.

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Depending on the program you join and the consent you provide, these messages may include promotional messages, product announcements, special offers, event information, order-related communications, and shopping-cart reminders.

Your consent to receive marketing text messages is voluntary and is not a condition of purchasing any product or service from Livalya.

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Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of marketing text messages at any time by replying *STOP* to a Livalya marketing message. You may receive a final message confirming your opt-out. After opting out, you will no longer receive marketing text messages from that program unless you subsequently opt in again.

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We maintain records relating to text message opt-ins and opt-outs as reasonably necessary to administer the program, respect your communication preferences, and comply with applicable requirements.

 5. ABANDONED CART TEXT MESSAGES

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Livalya's website may use cookies, plugins, and similar technologies to keep track of products you place in your shopping cart, including information that helps us determine when a shopping cart has been abandoned.

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If you have provided your mobile number and consented to receive applicable text messages from Livalya, this information may be used to determine when to send you a shopping-cart reminder by text message.

We may also use similar information to send cart reminders by email where you have provided an email address and such communications are permitted.

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 6. HOW WE SHARE INFORMATION

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We may share personal information with service providers that assist us in operating our business and providing services to you.

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These may include providers involved in:

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•  Website hosting and e-commerce services;

•  Payment processing;

•  Order fulfillment and shipping;

•  Email and text message delivery;

•  Customer service;

•  Website analytics;

•  Advertising and marketing;

•  Fraud prevention and security; and

•  Other technology and business operations.

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These providers may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law and our agreements with them.

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We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Livalya, our customers, or others.

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We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

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 Text Messaging Data

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*Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.*

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We may provide information to service providers and telecommunications partners solely as necessary to facilitate and deliver our text messaging program, administer the program, maintain consent and opt-out records, prevent fraud or abuse, or comply with applicable law.

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 7. COOKIES AND SIMILAR TECHNOLOGIES

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Livalya's Site may use cookies, pixels, plugins, and similar technologies to operate the Site, remember your preferences, maintain shopping-cart functionality, understand how visitors use the Site, improve performance, and support marketing activities.

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These technologies may collect information such as your browser type, device information, IP address, pages viewed, interactions with the Site, and shopping activity.

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Some cookies are necessary for the operation of the Site, while others may support analytics, personalization, or advertising.

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Where required by applicable law, we will provide appropriate choices regarding the use of non-essential cookies and similar technologies.

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 8. LOCATION INFORMATION

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Livalya does not intentionally collect precise geolocation information unless a particular feature or service clearly requests it and you choose to provide or permit access to that information.

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We may receive general location information, such as an approximate city, state, or region, based on information such as your IP address.

We may use this information for purposes such as website functionality, fraud prevention, analytics, understanding our customer base, and providing relevant content or services.

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If Livalya introduces a service that collects precise location information, we will provide appropriate notice regarding how that information is collected and used and obtain any consent required by applicable law.

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9. YOUR MARKETING CHOICES

You may unsubscribe from Livalya marketing emails by using the unsubscribe link provided in those emails.

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You may opt out of Livalya marketing text messages by replying *STOP* as described above.

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Opting out of marketing communications does not necessarily prevent us from sending non-promotional communications relating to transactions, orders, customer service, security, or other necessary business matters.

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 10. DATA SECURITY

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Livalya takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

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However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of personal information.

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11. DATA RETENTION

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We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business and transaction records, honor communication preferences, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, and regulatory obligations.

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12. CHILDREN'S PRIVACY

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Our Site and services are not directed to children under the age of 16, and Livalya does not knowingly collect personal information from children under 16 for marketing purposes.

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If you are under 16, please do not provide personal information to Livalya or subscribe to our marketing communications.

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If we learn that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete or otherwise appropriately handle that information.

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13. THIRD-PARTY WEBSITES

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Our Site may contain links to websites or services operated by third parties.

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This Privacy Policy applies only to Livalya's practices and does not govern the privacy practices of third-party websites or services.

 

We encourage you to review the privacy policies of those third parties before providing personal information to them.

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14. YOUR PRIVACY RIGHTS

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Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

 

These rights may include the ability to request access to, correction of, or deletion of certain personal information, or to exercise choices regarding certain uses of your information.

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The availability and scope of these rights vary by jurisdiction.

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To submit a privacy-related request, please contact Livalya using the contact information provided below.

We may need to verify your identity before fulfilling certain requests.

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 15. CHANGES TO THIS

 

PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable legal requirements.

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When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

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 16. CONTACT US

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If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Livalya LLC
New York, USA
Website: Livalya.com
Email: info@livalya.com

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